Despite all the checks and precautionary measures you take, it is still possible for faulty or potentially dangerous products to find their way onto the market. For example, this could involve pieces of metal in a chocolate bar, an increased amount of toxic chemicals in a children’s toy or a faulty part in a car. An immediate product recall is unavoidable in these situations.
Everyone involved needs to be informed right away in order to ensure that nobody gets hurt and the product recall takes place smoothly. The main priority is to notify the suppliers, the retailers and the public. If you have a procedure in place for product recalls, you also need a powerful tool that can implement the necessary measures.
Use a tool for information, alerting and crisis management purposes. This integrated approach enables you to maintain an overview even in the event of a crisis, monitor social networks and avoid further damage.
FACT24 provides you with support, no matter what the situation!
The software-as-a-service solution FACT24 enables you to handle all the important tasks that you and your crisis team would need to perform in the event of a production error and the resulting product recall. For example, with FACT24 you can:
- Alert your crisis team
- Set up teleconferences
- Delegate and monitor important tasks within your team
- Set up an information hotline for the public and the media and a great deal more.
All of the steps you take during the procedure are logged in an audit-compliant manner for subsequent analysis and documentation.