Das FACT24 Logo in dunkelblau und cyan auf weißem Hintergrund mit Claim.

Availability

FACT24’s guaranteed availability is an important mark of quality and consistently reflects the level of reliability and security our systems offer. When using the FACT24 alerting and crisis management service, each of our clients is able to fully benefit from this virtually failsafe solution.

Guaranteed Availability

Our sophisticated security and back-up system contains redundant structures throughout the entire process chain (locations – systems – network providers). This allows us to contractually guarantee you the following availabilities: 

99.99 percent for FACT24 Alerting Service
99.50 percent for FACT24 Web Administration
99.50 percent for FACT24 Web Service Interface
99.50 percent for FACT24 Crisis Management Tool
99.50 percent for FACT24 Case Manager

The figures above refer to the availability over the course of year.

Availability

Testing Availability

Since December 2006, we have been monitoring and documenting FACT24’s monthly availability. This information is available to you at any time.

 

FACT24

April 2019

Operating time: 720 h

FACT24 Services Availability
in h
Downtime
in h
Availability
in %

FACT24 Alerting Service

720

0:00

100

FACT24 Web Administration

720

0:00

100

FACT24 Web Service Interface

720

0:00

100

FACT24 Crisis Management Tool

720

0:00

100

FACT24 Case Manager

720

0:00

100

Annual average since 01/05/2018

Operating time: 8,760 h

 

FACT24 Services Availability achieved
in %
Availability guaranteed
in %

FACT24 Alerting Service

100

99.99

FACT24 Web Administration

100

99.50

FACT24 Web Service Interface

99.99

99.50

FACT24 Crisis Management Tool

99.95

99.50

FACT24 Case Manager

99.72

99.50

 

Telephone and internet monitoring system

The telephone operation systems are subjected to constant internal quality assurance reviews as well as monitoring according to defined standards.

 

The availability of our online systems is checked and verified by an external systems provider.

We are here for you.

It’s great to hear that you are interested in FACT24. You can register here for a free, no-obligation 30-day trial version of FACT24, our alerting and crisis management service. The trial version will give you full access to all FACT24 ultimate PLUS functions, allowing you to test our service.

Do you have any questions about FACT24? Then simply fill out the contact form below, and we will get back to you shortly.

If you are a customer of F24 and have a support request concerning your use of FACT24, please complete the form below and we will contact you immediately.

(Fields marked * are required)

Contact United Kingdom
Phone: +44 1923 432715

 

 

Welcome to F24. Would you like to visit our website in English?

Select a different language here: